Livestream FAQ

All Customer Service Inquiries can be directed to: silverstein@absolutemerch.com

PLEASE NOTE: ALL STREAM SALES ARE FINAL

Q: Where do I access the stream?

A: Please visit: www.silversteinstore.com/live to watch.

Q: Will this live stream be available for on-demand viewing later?

A: Yes, each stream will be available on-demand until March 1st after it airs.

Q: Do I need a separate access code for each show if I purchased the 3-show Bundle, V.I.P. Bundle or Memorabilia Bundle? 

A: No, it's the same access code for all 3 shows. 

Q: Tell me more about the virtual Meet & Greet.

A: Here is your chance to have a private, personal conversation with all five members of Silverstein! Each call will last approximately two minutes and you’ll receive a video of your M&G after the call, along with the opportunity to take pictures during your virtual conversation. Pick your date & general time, before checkout. Your call will be within this timeframe, depending on your place in line during that designated time. You will receive your M&G event information in a separate email from Arcivr Live 24 hours before the M&G, so be on the lookout as your date nears.

You can check out what to expect here: https://www.arcivr.com/fan-tips

Contact hello@arcivr.com

Q: What devices are supported?

A: Our player works best on Chrome, Firefox or Safari browsers. We do not support gaming consoles or smart tv browsers at this time. We officially support viewing livestreams/rebroadcasts via a browser on your mobile device, desktop, laptop computer.

Q: Can I purchase multiple tickets?

A: Yes. Unique access codes will be sent out in individual emails to the    email address used to purchase the tickets. The purchaser can then distribute those unique access codes to the other ticket recipients.

Note: the emails are sent in batches, if you purchase multiple tickets they may not arrive at the same time. 

 Q: I received my confirmation email, but I don’t know how to access the show?

A: You will be sent a unique access code and link to view the show via email. The access email will be sent out 3 hours in advance of the start of the show. 

 Q: The show is less than 3 hours away, and I haven’t received my access code in email

A: First, please check your spam/junk mailbox. If you still cannot find it, email support as soon as possible with your order number and email used to purchase the ticket so we can get you the code and link before the show starts. 

 Q: Is the show downloadable?

A: No

Q: Can I watch the live show on multiple devices?

A: The access code will only work on one device at a time.